Did you know... Dolceta.eu will be going offline on the 30th of June 2013.

The best teaching or pedagogical resources from Dolceta have been moved across to our new Consumer Education website, Consumer Classroom. www.consumerclassroom.eu is a collaborative website for teachers from across the EU. It provides quality teaching resources and interactive tools to equip 12 - 18 year olds with the practical consumer skills they need.
If you are a Teacher or Consumer Professional, please visit Consumer Classroom and sign up to access teaching resources or become a partner.

www.consumerclassroom.eu

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Consumer rights

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Dispute resolution

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Glossary

Legal validation: 15/03/2011

Dispute resolution

In this section, you will find more detailed information on: amicable settlement procedures; what to do if you are in dispute with a salesperson in another Member State and find out what help is available to the consumer?

The amicable settlement of disputes: the principles and protection

You are about to contact a salesman to resolve a dispute you have with them. Why is it necessary to have to resort to such action? What is likely to happen? How do you ensure that you get the consumer rights to which you are entitled? Read more

The ECC-Net

Remote or distance sales or by buying items while abroad can result in you buying goods and services from a salesman in another Member State. If you are dissatisfied with the implementation of the contract, you can set in motion a procedure of amicable settlement thanks to the ECC-Net. Read more

The role of consumer’s organisations

All consumer organisations have a mission to represent, inform and defend the interests of consumers. Read more

For consumers

For teachers