Consumer rights
Legal validation: 15/03/2011
Distance selling
"Distance Selling" refers to the purchase of goods or services from a trader who is not physically present. The purchase can be made using a telephone, fax, television or internet. When dealing with a trader based within the EU, there is legislation to protect your consumer rights, in addition to your existing consumer rights.
This section will provide you with information on your consumer rights when shopping from home.
Understanding Distance Selling
This section introduces the characteristics of remote sales and the protection granted to consumers for such transactions. It also introduces the characteristics of electronic trade. Read more
Distance Selling: What to watch out for?
Shopping on-line is commonplace in modern societies. The availability of goods and services via electronic means is developing all the time. In this section the potential difficulties associated with electronic trade, the characteristics of an on-line order and how to distinguish E-trade from other services offered by the Internet are highlighted. Read more
Internet Intermediaries
When you are on-line there are a wide range of transactions that you may be involved in. This level provides you with information on the subject. Who are the companies or individuals you may encounter while on-line? What is the extent of their responsibility with the services they offer? Read more
