Did you know... Dolceta.eu will be going offline on the 30th of June 2013.

The best teaching or pedagogical resources from Dolceta have been moved across to our new Consumer Education website, Consumer Classroom. www.consumerclassroom.eu is a collaborative website for teachers from across the EU. It provides quality teaching resources and interactive tools to equip 12 - 18 year olds with the practical consumer skills they need.
If you are a Teacher or Consumer Professional, please visit Consumer Classroom and sign up to access teaching resources or become a partner.

www.consumerclassroom.eu
 

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Consumer rights


   Legal validation: 15/03/2011

Making a complaint to a Trade Association

If you have a complaint about a trader, you should always address the complaint to them in the first instance.

Making a complaint to a Trade Association

If you have a complaint about a trader, you should always address the complaint to them in the first instance. If this approach fails to achieve the desired result, such as a full/partial refund or replacement of a faulty item, you may be able to take the matter one step further. Check to see whether the trader is a member of a trade association and if so, make a complaint to them about the matter. Trade associations represent the interests of their ‘members’ in order to ensure that (...) Read more

Most trade associations take complaints about their members very seriously

Most trade associations take complaints about their members very seriously and will have produced a consumer code of practice, which basically sets out rules that their particular sector of trade agree to follow, in order to improve customer services. Generally, individual businesses within that trade can choose whether or not they sign up and follow the Code of Practice. © European Union, 2010 Reproduction of DOLCETA is authorised provided the source is acknowledged (...) Read more

Codes of Practice

Codes of Practice can help insure: a level of consumer protection that is usually above the statutory requirement best practice within a sector benefits to business. © European Union, 2010 Reproduction of DOLCETA is authorised provided the source is acknowledged http://www.dolceta.eu Read more

 
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