Consumer rights
Legal validation: 15/03/2011
This topic explores the contract entered into by the consumer when s/he buys goods or services. In the first section sales contracts are introduced under a number of separate topics. The next section alerts consumers to some specific types of contracts and the final section guides the consumer as to the course of action when things go wrong.

In this section consumers are introduced to the various elements of a sales contract, from the initial estimates to the purchase order, delivery of the goods or services, payment, cooling-off periods and guarantees. Read more

Consumers should read the small print of a sales contract before entering into a purchase agreement. Read more

This section looks at unfair clauses and the conditions under which a sales contract ends. Read more


























