Fraud

Fraud

Identity theft, the crime of using someone’s personal details to obtain money, goods or credit fraudulently is one of the fastest growing crimes. More importantly, banks have to honour payments made by debit or credit cards... However, under certain circumstances, you can oppose payments made with your card. This section aims to tell you a bit more about what to do if you are a victim of credit/debit card fraud. This section includes: Disputing a transaction Liability for fraudulent (...) Read more

Disputing a transaction

If your card has been lost, stolen or used fraudulently to purchase goods or services, you may not be liable for payment. However, you cannot oppose payments simply because goods you bought do not fit their description or they have not been delivered on time. What do you need to do?  You need to inform the credit card company immediately by telephone,   confirm the loss in writing within seven days,  contact the police and get a crime reference number. Some banks may apply a fee for (...) Read more

Liability for fraudulent or unauthorised use of credit/debit card

You will not have to pay for any misuse of the card:  after you have reported its loss or theft.  if the card is lost or stolen before you receive it.  if your card is used fraudulently but you still have the card in your possession. Here are a few examples of what could constitute gross negligence...  keeping your cheque book and cards together;   allowing anyone else to use your card, PIN, and/or password;   writing down or recording your PIN on the card or anything else kept near it or with (...) Read more