Office Admin / Customer Care

Post Primary - Service with a smile…or maybe not!

Into: Services Competence 2 : recognize consumers influence on service quality Teaching and learning approaches

Title: Service with a smile…or maybe not! Time: 7 sessions of 45 - 60 minutes Target audience: Post Primary Level Leaving Certificate: Home Economics (Scientific and Social) Leaving Certificate Applied: Office Administration and Customer Care Transition Year: Business, maths and personal effectiveness related modules / transition units Junior Certificate: Business Studies Adult Learners: Formal and non formal learning environments in the community Curriculum Context: Post Primary (...) Read more

tag logo Post Primary , Consumer Rights , Mathematics , Business Studies , Social Studies , Home Economics , Personal Effectiveness , Consumer Awareness , Social Skills , Office Admin / Customer Care , Consumer Studies

Adult - Voluntary Service

Into: Services Competence 1 : demonstrate consumer responsibility towards the use of services Teaching and learning approaches

Title: Voluntary Service Time: 5 sessions of 45 minutes Target audience: Adult Learners - Formal and non formal learning environments in the community Curriculum Context: May be included as part of FETAC work experience modules e.g. Work Placement, Work Practice or Work Based Learning, or may be considered relevant in relation to modules in social studies or other vocational modules to support the application of theory / practice Learning Outcomes: Skills: Demonstrate how one might (...) Read more

tag logo Adult / FE , Sustainability , Citizenship , Social Studies , Communications , Personal Effectiveness , Social Skills , Office Admin / Customer Care , Work Experience