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Consumer Rights

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  • Definition of the Single Market

    The European Union offers the benefits of a single market to all its citizens across Europe. Ever since the Treaty of Rome (1957) member states have worked together to remove fiscal, physical and legal barriers in order to make it easier for people to trade, invest their money and look for jobs in Europe without undue obstacles.

  • Distance selling

    Shopping from your own home!

  • European Consumer Centres

    The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout the European Union (EU) member states, as well as in Norway and Iceland.

  • Particular issues: Doorstep Contracts and Compliance Orders

    This section is divided into two. It proposes to provide information on Doorstep Contracts. Furthermore, it also explains the procedure used by the Director in issuing a Compliance Order obliging the person against whom it is directed to rectify his conduct in the interests of the consumer.

  • Price Indications

    Every retail trader has an obligation to indicate on a label or mark, in a clear and unambiguous manner, the price of every kind, size, type or brand of goods he is offering for sale, in order to enable the consumer to compare prices between different outlets, different brands and different sizes of a particular product.

  • Safety of products and services

    This section covers the rules concerning the safety of products and services.

  • Sales contract

    This section will offer the reader basic information on the moment when a contract comes into force and the definitions of specific legal terms such as "trader", "consumer", "goods" and "services".

  • Settling Disputes

    This section explains procedures to litigants in cross border cases as an alternative to procedures existing under the laws of Member States.

  • Unfair Commercial Practices

    General principles concerning unfair commercial practices in brief. An unfair commercial practice distorts or is likely to distort the behaviour of the consumer when effecting a transaction. Misleading practices and aggressive practices constitute an unfair commercial practice.

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