Logo de la plateforme dolceta

Consumer Rights

Logo dolceta module
Welcome to Dolceta - Module one : Consumer rights

You will find in this module 80 units, which are designed to help you learn about consumers’ rights. There are informative articles, quiz’s and examples to help you check your understanding. Links to websites and further reading are included in the units.

The units are divided into 9 topics related to your consumers’ rights.

You can choose to reach the units either by an individual topic, or by searching using the Keyword search facility.

Click on one of the links on the left.

  • Definition of the Single Market

    The European Union offers the benefits of a single market to all its citizens across Europe. Ever since the Treaty of Rome (1957) member states have worked together to remove fiscal, physical and legal barriers in order to make it easier for people to trade, invest their money and look for jobs in Europe without undue obstacles.

  • Distance selling

    Your guide to the Distance Selling Regulations. The protection that these Regulations give you when you buy goods from a Catalogue, or from the Internet or over the phone, or through any other means when the trader and the consumer do not meet.

  • European Consumer Centres

    The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout the European Union (EU) member states, as well as in Norway and Iceland.

  • Particular issues: Doorstep Contracts and Compliance Orders

    This section is divided into two. It proposes to provide some information on Doorstep Contracts. Furthermore, it also explains the procedure used by the Director in issuing a Compliance Order obliging the person against whom it is directed to rectify his conduct in the interests of the consumer.

  • Price Indications

    Every retail trader has an obligation to indicate on a label or mark, in a clear and unambiguous manner, the price of every kind, size, type or brand of goods he is offering for sale in order to enable the consumer to compare prices between different outlets, different brands and different sizes of a particular product.

  • Safety of products and services

    This section covers the rules concerning the safety of products and services.

  • Sales contract

    This section will offer the reader basic information on the moment when a contract comes into force and the definitions of specific legal terms such as "trader", "consumer", "goods" and "services".

  • Settling Disputes

    This section explains procedures to litigants in cross border cases as an alternative to procedures existing under the laws of Member States.

  • Unfair Commercial Practices

    General principles concerning unfair commercial practices in brief.