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Consumer rights

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Distance selling

Nowadays, it is possible to buy products from all over the world. You could buy a laptop computer from Canada, a book from Australia.

This choice for consumers is now possible thanks to the development of the internet and other methods of distance selling.

This section considers the rules that apply to distance selling and the risks associated with distance selling.

Introduction to distance selling

Every day, many of us buy goods and services using the telephone and fax, by mail order and from catalogues, and increasingly from the Internet or from digital TV. This gives us a chance to shop at a time that suits us, with the leisure to browse and without the hassle of finding a parking space. Unfortunately, ’shopping at a distance’ can come with its own particular problems, so this section of the website helps you to understand your legal (...) Read more

Buying on the internet

Thanks to new information and communication technology, a salesman can offer goods and services to everyone from one geographical location. The internet enables you to conclude sales anywhere in the world, without moving from your home or office. E-commerce is the term often used to refer to a specific form of distance selling where the contract is concluded online. Read more

Safe credit card transactions

Credit cards are the most popular means of making payment for online purchases. The information gathered by the trader is in an electronic format and it may be stored on their computer system. Though it is impossible for such transactions to be completely risk free, it is possible to minimise those risks by taking certain precautions. Read more

 
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