Making a complaint
Unfortunately, no matter how careful you may have been when buying goods and services, there is still a chance that something may go wrong.
If something does go wrong, then you have the right to complain and to have your complaint dealt with fairly.
Most shops or suppliers are willing to help because they believe that a satisfied customer is one who will come back again and spend more money.
If you have a problem with goods or services that you have purchased, then you need to think about complaining in order to get the problems resolved. You should only complain when you feel that it is necessary to do so and you should try to complain in the right manner in order to get your problem resolved quickly.
Before deciding whether to complain, you should consider the any terms and conditions that you have been given as these may state what should happen in the event of a dispute. (...) Read more
Whether you decide to complain by telephone, letter or in person, always begin by asking yourself:-
Is my complaint justified?
Have I got my facts straight?
What are my legal rights?
If you do need to complain you need to make sure that you complain to the right person and that you do not lost your temper of swear. It is useful to have a basic knowledge of your legal rights and what you’re entitled. This information is provided on Dolceta and it can be very helpful for both you and (...) Read more
If after your first contact with the company, nothing is sorted out, then try to get an address for their head office and put your complaint in writing to them. Remember to:
Keep a record of the date you write to the Head Office
Enclose a COPY (not originals) of any relevant paperwork – such as a receipt
Keep a copy of your letter
Send your letter by recorded delivery as then you will have proof of postage
Make your letter short and to the point. Only include relevant facts and set (...) Read more
As a consumer, you are entitled to your goods being supplied or your service being carried out in the correct way as it should have been under the original contract.
For example:
If you ordered and paid for books that did not arrive, they should be sent to you
If you bought a domestic electrical appliance that does not work properly, it should be repaired or replaced
If your mobile phone bill is not on the tariff you signed up for, then this should be rectified.
If it is not (...) Read more
