Teaching consumer rights

It is important that learners are able to recognise and understand the role of consumer rights when buying goods or services and the organisations that provide consumer help and advice.

The key competencies for this section are:

Competence 1: demonstrate consumer responsibility towards the use of services - Learners should be able to explore language around consumer education and recognise/understand important meanings with regard to contracts for buying goods and services.
Competence 2: recognise consumers influence on service quality - Learners are able to identify services and to evaluate the quality of services in order to have an active part and to make critical choices.

Lesson Plans

A number of lesson plans have been devised to help you teach consumer rights issues in the classroom. This section contains links to lesson plans that have been specifically designed to be suitable for primary, secondary and adult education. These lesson plans cover a range of interesting subjects and provide suggestions for interactive sessions with your students. Read more

Teaching materials and resources

A number of teaching resources have been devised to help you teach consumer rights issues in the classroom. This section contains links to resources that have been specifically designed to be suitable for primary, secondary and adult education. These resources cover a range of interesting subjects and can be used to help develop interactive teaching sessions for your students. Read more