Postal Services

Competition in the postal market gives customers a wider choice of providers and better services.

The European Union’s aim is to secure the universal postal service and to open the postal market to competition to deliver choice and better services for customers

Since 1st January 2006, the UK’s mail market has been fully open to competition. This means that any operator with a license from Postcomm can now collect and deliver any mail, from any customer.

Set up and Regulation

Since 1st January 2006, licensed postal operators have been able to compete fully in all parts of the mail market. This means that any operator with a license from Postcomm can now collect and deliver any mail, from any customer. This section gives you information on how the postal services sector operates in the UK and how these services are regulated. Read more

Before Purchase

Before buying postal or courier services, it is important for consumers to be aware of their rights and responsibilities as this can help to avoid problems and the need to make a complaint. This section provides consumers with a checklist of the areas that they need to think about before buying postal services. It also provides useful advice and information on advertising and how it is regulated. Read more

Buying Postal Services

When buying postal services, it is important to understand that you are entering into a contract for a service. This section helps you to understand terms and conditions of your contract, as well as how you can pay for postal services. Read more

Aftersales

After you have purchased postal services, hopefully you will not encounter any problems. If, however, you have a problem then it is important to understand your legal rights and how can you resolve any issues that you have. Read more