Water Services

Water is an essential element for human life so it is important that consumers have access to clean, drinkable water. An adequate supply of good quality water is critical for our well-being.

Many households also use a large amount of water every day and water it is essential to many other aspects of our life. Everyone takes water for granted when taking a shower, having a bath or doing household chores.

In the UK, there are sometimes problems with water shortages and these can be caused by poor water use in the home.

Providing consumers with water

There are a number of water companies in operation in the UK. Consumers, however, do not have a choice as to which company supplies their water and sewerage services. This section of the website looks at the way in which consumers are provided with water services. Read more

Buying water services

In the UK, you do not have a choice about the company that supplies your water and sewerage services. It is, however, still important that you are happy with the service that you get from your company. This section of the website, therefore, gives you information on buying and paying for water services. Read more

Aftersales

Even though consumers do not have a choice as to which company supplies their water and sewerage services, they still have rights to make a complaint if things go wrong. Every water company must have a complaints procedure for dealing with customer complaints and should use this in dealing with your complaint. In this section, you will find information about what you need to you need to do if a problem occurs once you have entered into a contract with a water (...) Read more